Refund Policy

The Cozy Kitchen

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At The Cozy Kitchen, we strive to provide the best quality food and service to our customers. This Refund Policy outlines the conditions under which refunds may be provided.
 

1. Order Issues
 

If you experience any issue with your order such as incorrect items, missing items, or quality concerns, please contact us as soon as possible. We will review the issue and take appropriate action.
 

2. Refund Eligibility
 

Refunds may be considered in the following situations:

• Incorrect order delivered

• Missing items in the order

• Order cancelled before preparation

Once the food has been prepared or delivered, refunds may not always be possible.
 

3. Order Cancellation
 

Orders can be cancelled only before preparation begins. Once the preparation process has started, cancellation may not be accepted.
 

4. Refund Process
 

If a refund is approved, it will be processed through the same payment method used for the order, or through another mutually agreed method.
 

5. Contact Us
 

If you have any questions or concerns regarding your order or refund request, please contact us:
 

The Cozy Kitchen
Phone: +91 9816653280