Privacy Policy

1. Introduction

Welcome to The Cozy Kitchen. We respect your personal privacy and are committed to safeguarding the information you share with us. This Privacy Policy outlines our practices concerning the collection, storage, use, and protection of personal data gathered through our website (https://www.thecozykitchen.in), digital menu, online ordering system, and dine-in services at our restaurant located on Tanda Road, Near Sheetala Mata Mandir, Sadarpur, Kangra, HP 176002.

By accessing our website or placing an order with us, you acknowledge and agree to the terms described in this policy.

2. Information We Collect

We only collect information necessary to fulfill your orders, provide excellent hospitality, and maintain a seamless digital dining experience:

• Order & Contact Details: When you place an online delivery, takeaway, or pre-booking order, we collect your name, phone number, delivery address in the Kangra/Tanda area, and optional email address.
• Transaction & Payment Data: Information regarding the items ordered, order totals, and payment status. Sensitive payment credentials (card numbers, net banking pins) are processed directly by certified third-party payment gateways (such as Razorpay or UPI providers) and are never stored on our servers.
• Communications: Messages, customer service inquiries, or WhatsApp pre-booking requests you send to us regarding orders or special dietary requests.
• Technical & Browsing Data: Standard web analytics information collected automatically via cookies and Google Analytics (GA4), including anonymized IP address, device type, browser version, and page interaction timestamps.

3. How We Use Your Information

Your personal data is used solely for genuine restaurant operations and customer service purposes:

• To process, prepare, and deliver your food orders accurately.
• To manage table reservations and pre-booked meals (such as authentic Rajasthani Dal Baati Churma).
• To send order confirmation notifications, delivery updates, and digital receipts via SMS, WhatsApp, or email.
• To respond promptly to customer questions, feedback, or refund requests.
• To analyze website traffic and optimize digital menu navigation for faster mobile performance.

4. Data Storage and Security

We implement standard organizational and technical security measures to protect your information against unauthorized access, alteration, or disclosure. All data transmissions between your browser and our website are protected using modern TLS/HTTPS encryption. Access to customer contact details is strictly restricted to authorized staff handling your food order fulfillment.

5. Third-Party Services

To provide modern digital services, we partner with reliable third-party providers who process data strictly under confidentiality agreements:

• Payment Gateways: Certified payment processors compliant with PCI-DSS standards for secure UPI, card, and net-banking transactions.
• Maps & Directions: Google Maps integrations to assist guests in locating our restaurant near Sheetala Mata Mandir, Kangra.
• Web Analytics: Google Analytics 4 (GA4) with IP anonymization enabled to help us understand aggregate traffic trends.

6. Cookies and Tracking Technologies

Our website uses essential session cookies to remember your dietary preferences (Vegetarian, Non-Vegetarian, Pure Desi Ghee items) and language preference (English or Hindi). You may choose to disable cookies through your web browser settings; however, certain interactive menu features may require cookies to function smoothly.

7. Your Data Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate contact details, or ask for the deletion of your customer record. To exercise any of these rights, please contact our management team directly.

8. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please feel free to reach out: